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The OcientAIQ™ Unified Data Platform brings AI directly to petabyte-scale enterprise data so agents, analysts, and applications get trusted answers without moving data across fragmented systems.
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OcientAIQ™ Solutions deliver trusted, production-grade agentic AI outcomes described in the language of your industry, built for the scale your operations require.
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Founded in 2016, Ocient delivers trusted agentic AI solutions through OcientAIQ™, for the organizations that can't afford to get AI wrong.
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Management Services

Lean on Ocient to manage your hyperscale data analytics solution

Leverage Ocient Management Services to keep your hyperscale data analytics solution delivering peak performance around the clock and 365 days a year.

Lighten the load with Ocient Management Services

Streamline your system administration with Ocient Management Services. Let our highly trained experts keep your solution running smoothly with remote monitoring and 24×7 support for critical issues. You’ll free up precious engineering and database administration time to focus on building critical features and innovating with your data assets.

Whether you’re deploying on premises or in a public cloud, our management services professionals can work closely with your team to remotely manage the fundamental operations of your end-to-end hyperscale data analytics solution.

24x7 Support So You Can Rest Easy

Every Ocient deployment comes with 24×7 on-call support for critical issues, as well as first-access to updates, releases, fixes, and updated Ocient drivers. When you add on Management Services, you get even more support:

Installation & Upgrades
- Regular readiness reviews and system checks
- Installation and configuration of new Ocient nodes
- Upgrades to existing Ocient nodes
- Installation, configuration and alert creation for Ocient monitoring
- Software upgrades for Ocient’s monitoring system
- Regular updates to Ocient system configuration
Monitoring & Management
- Remote application monitoring
- Query monitoring and optimization
- Workload Management monitoring and optimization
- Monthly reports on uptime
- Quarterly review of system performance and incidents
- Health snapshots and log collection
Query & Workload Monitoring
- Error and anomaly detection
- Trend analysis of problematic or degrading performance
- Availability analysis, monitoring, and reporting
- Query configuration review
- Remediation recommendations and recovery planning

Achieve Maximum Performance

Whether you’re deploying on premises, in Google Cloud Platform or AWS, or in OcientCloud™, Ocient provides comprehensive system monitoring, management and optimizations ensuring your hyperscale data analytics solution maintains maximum performance and upgrades throughout the entire lifecycle of your deployment.

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Ocient On Prem

Management Services for on premises deployments

Need to deploy Ocient on premises for maximum control of your hardware, infrastructure, and data? No problem. We offer Ocient Management Services as an optional add-on to keep you in control of your system while offloading the daily monitoring and maintenance of Ocient software to our team of experts.

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Ocient Public Cloud

Management Services for public cloud deployments

Add Ocient Management Services to your AWS or GCP deployment of the Ocient Hyperscale Data Warehouse and enjoy live, active monitoring and the partnership of our expert team to keep your software running at peak performance in the public cloud.

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OcientCloud™

Fully-managed OcientCloud™ deployments

OcientCloud deployments go beyond Ocient Management Services to deliver all aspects of your solution, from hardware purchasing and upgrades to network monitoring and incident response. Deploy in our secure, LEED-certified data center to maximize both peace of mind and cost savings.

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“Working with the team at Ocient to manage our hyperscale deployment ensured our team could focus in other critical areas of the business. During our peak seasons and moments, the team is on deck to ensure our critical workloads run smoothly, and they have increased our ROI with proactive recommendations and optimizations that have enhanced our system performance.”

Mansoor Siddiqui, Director of Software Engineering, and Ibai Lacunza, Staff Software Engineer at Basis Technologies

Ready to Leverage our Management Services?

Talk with an Ocient team member to learn more about how we can streamline solution management while reducing costs.